Your Gateway to a Future‑Proof Support Ecosystem

Our cognitive apps can improve your support function & self-service by:

  • Facilitating Intelligent Workflows
  • Enabling Faster AHT and FCR
  • Delivering Breakthrough Self-Service Experiences
  • Automating Knowledge Management
  • ...And Much More!
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Take SearchUnify’s Next-Gen Apps for a Spin

The SearchUnify Advantage

Legacy of Scaling Support Outcomes

Decades-Old Expertise

Having built several self-service portals and knowledge bases, the suite of apps further our vision to enable and scale next-gen customer support

Scalable Architecture

Flexible And Resilient Model

Our intelligent applications are built on a cognitive framework and offer adaptability to fit your needs for specific use cases

Accelerate Time to Value

Reduced Time to Value

Powered by machine learning and artificial intelligence, these apps minimize manual efforts and start delivering value right from the word go

Maximum Impact on ROI Metrics

Measurable Support ROI

See the bigger picture by measuring support KPIs like FCR, AHT, community engagement, TTR, etc., and make a call on what you value

Double Win : CX and EX

Double Win: CX And EX

Built with the customer, as well as, employee experience in mind, the apps augment agent productivity and lower customer effort

Secure Integration

Secured Integrations

Optimize support outcomes by truly connecting workflows and experiences, all the while ensuring data security, availability, and confidentiality

Scale Customer Service and Deliver Top-Notch Support

Scaling Support and Self-Service Outcomes with SearchUnify’s Unified Cognitive Platform

Evolve From Now To Next With AI-Fueled Tech

Here’s Why Industry Stalwarts and Award Panelists Recommend Us

SearchUnify is specifically designed to boost the customer digital experiences both for self-service support and to enable agents to find answers faster

“SearchUnify is specifically designed to boost the customer digital experiences both for self-service support and to enable agents to find answers faster.”

TSIA

Recognized one of our AI-powered support application 'SearchUnify's Agent Helper' as “next-gen” and “enabling more effective collaborative support”

Forrester

SearchUnify is a certified KCS® v6 Aligned platform with an in-house team of KCS champions accredited by the Consortium for Service Innovation

Stevie

“SearchUnify is a great unified cognitive platform solving a fundamental problem for multiple large-scale enterprises using next-generation technologies.”

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Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support