SearchUnify’s Community Helper

Foster a Powerful Online Customer Community that Never Ceases to Answer & Engage

Keeps Engagement on the Boil

Provides Round-the-Clock Answers

Delivers contextual responses on unanswered threads, especially at odd hours when most members are inactive

Provides Round-the-Clock Answers
Develops Sentiment-Aware & Personalized Responses

Develops Sentiment-Aware & Personalized Responses

Adds the human touch by using sentiment analysis to understand the user’s state of mind and frame a personalized response in return

Imbibes Self-Moderation to Paddle Its Own Canoe

Combats Duplicacy by Merging Similar Threads

Identifies threads that already exist and merges them, thus offering a cleaner and richer community experience

Combats Duplicacy by Merging Similar Threads
Rummages Through New Threads for Tagging & Indexing

Rummages Through New Threads for Tagging & Indexing

Analyzes the remaining threads to extract context & accordingly tag them with relevant topics and categories

Accelerates Answer Delivery to Improve CSAT

Scrambles Your Community Champions

Routes the current discussions to your active members so that they can take flank and contribute helpful information

Scrambles Your Community Champions
Drops Emails with Potential Answers

Drops Emails with Potential Answers

Understands queries using NLP and scours the unified index to find & share related knowledge articles or community threads

Improve Your Customer Support ROI

The SearchUnify Supportech Suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!

Featuring Cornerstone

Leveraging SearchUnify Analytics and Insights

The Cornerstone Story
Featuring Cornerstone

Leveraging SearchUnify Analytics and Insights

The Cornerstone Story