Delivers contextual responses on unanswered threads, especially at odd hours when most members are inactive
Adds the human touch by using sentiment analysis to understand the user’s state of mind and frame a personalized response in return
Identifies threads that already exist and merges them, thus offering a cleaner and richer community experience
Analyzes the remaining threads to extract context & accordingly tag them with relevant topics and categories
Routes the current discussions to your active members so that they can take flank and contribute helpful information
Understands queries using NLP and scours the unified index to find & share related knowledge articles or community threads
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The SearchUnify Supportech Suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!