See How SearchUnify Streamlines Customer & Agent Experience
Uses machine learning to analyze and learn from historical data and suggest helpful content the moment your agents open a new ticket, thus reducing turnaround time
Helps your agents troubleshoot issues that they aren’t familiar with by suggesting top SMEs on the matter to prevent unnecessary escalations
Helps your agents quickly and effectively close tickets by populating top articles and similar cases from the past
Creates a log of users’ session prior to case creation so that your agents offer relevant solutions instead of repeating what customers have already tried
Know the latest trends and best practices in customer supportView all Resources
The SearchUnify Supportech Suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!