SearchUnify’s Agent Helper

Shorten Turnaround Time & Augment Agent Productivity to Delight Customers & Improve Outcomes

SearchUnify’s Agent Helper

Elevate Support Interactions with Advanced Case Clustering

See How SearchUnify Streamlines Customer & Agent Experience

Elevate Support Interactions with Advanced Case Clustering

Augments Agent Onboarding by Functioning as Training Wheels

Surfaces Relevant Knowledge for Faster Resolution

Uses machine learning to analyze and learn from historical data and suggest helpful content the moment your agents open a new ticket, thus reducing turnaround time

Surfaces Relevant Knowledge for Faster Resolution
Suggests SMEs for Complex Issues

Suggests SMEs for Complex Issues

Helps your agents troubleshoot issues that they aren’t familiar with by suggesting top SMEs on the matter to prevent unnecessary escalations

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey

January 26, 2021
8 AM PST
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Expedites Knowledge Discovery

Enhances Findability to Improve MTTR

Helps your agents quickly and effectively close tickets by populating top articles and similar cases from the past

Enhances Findability to Improve MTTR

Imbibes Personalization & Relevance in Support Interactions

Provides Hawk-Eyed View of Customer Journey

Provides Hawk-Eyed View of Customer Journey

Creates a log of users’ session prior to case creation so that your agents offer relevant solutions instead of repeating what customers have already tried

Improve Your Customer Support ROI

The SearchUnify Supportech Suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey