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A Cutting-Edge Support Suite for Your Entire Team

Here's how SearchUnify helps you elevate the customer and agent experience

Agent Helper
Agent Helper

Agent Helper

  • Drive FCR by Providing Similar Cases
  • Improve AHT by Roping in Subject Matter Experts
  • Reduce Mean Time to Resolution with Top Related Articles
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Agent Helper

KCS Enabler

  • Accelerate Knowledge Creation Process
  • Continuously Enrich Product Documentation
  • Assess Health of KCS-Generated Content
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Agent Helper

Escalation Predictor

  • Facilitate Smart Analysis of Case Signals
  • Gauge Customer Sentiment for Personalized Service
  • Power Efficient Case Assignment to the Right Agent
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Agent Helper

Community Helper

  • Auto-Respond to Community Discussions 24/7
  • Identify and Merge Duplicate Community Threads
  • Personalize User Experience with Sentiment Adaptive Responses
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Community Helper

Learn more about SearchUnify's Unified Cognitive Platform

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Learn how SearchUnify's Chatbots Fuel Intelligent Support Interactions

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A Unified Cognitive Platform to Complete Your Support Ecosystem

A Unified Cognitive Platform to Complete Your Support Ecosystem

Support Tech is in our DNA

The SearchUnify Support Suite is born out of its parent company's (Grazitti Interactive) rich experience in serving the leading enterprises & augmenting their support function.

1000+

Clients Served

500+

Support Experts

20+

Years Experience

Master the Art of Self-Service & Support

Master the Art of Self-Service & Support

Know the latest trends and best practices in customer support

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Master the Art of Self-Service & Support

Improve Your Customer Support ROI

The SearchUnify Supportech suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!

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Mountain View,
CA 94043, USA

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Our Certifications

Key Recognitions

SearchUnify Recognized as a Leader in G2 Winter 2022 Grid® Report for Enterprise Search
SearchUnify Recognized as a Leader in G2 Winter 2022 Grid® Report for Enterprise Search
SearchUnify Recognized as a Leader in G2 Winter 2022 Grid® Report for Enterprise Search
SearchUnify Named Leader in G2 Summer 2021 Grid® Report for Enterprise Search
Searchunify Wins a Silver & a Bronze Stevie® in 2022 Stevie Awards for Sales & Customer Service
SearchUnify Wins a Gold and a Silver Stevies® at 2021 Asia‑Pacific Stevie® Awards
SearchUnify Wins a Gold and a Silver Stevies® at 2021 Asia‑Pacific Stevie® Awards
SearchUnify Wins Bronze Stevie® Award In 2022 International Business Awards®
SearchUnify’s Intelligent Chatbot Named Winner in 2022 Artificial Intelligence Excellence Awards
SearchUnify Wins Gold Globee® Award at the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Excellence Awards
SearchUnify Named Champion in SoftwareReviews 2022 Emotional Footprint Report for Enterprise Search
Grazitti Interactive’s SearchUnify Cited as a “Strong Performer” Among Cognitive Search Platforms in Latest Evaluations By Independent Research Firm
SearchUnify Named Finalist for “Workforce Innovation of the Year” at CCW’s 2022 Excellence Awards

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