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A Cutting-Edge Support Suite for Your Entire Team

Here's how SearchUnify helps you elevate the customer and agent experience

Agent Helper
Agent Helper

Agent Helper

  • Drive FCR by Providing Similar Cases
  • Improve AHT by Roping in Subject Matter Experts
  • Reduce Mean Time to Resolution with Top Related Articles
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Agent Helper

KCS Enabler

  • Accelerate Knowledge Creation Process
  • Continuously Enrich Product Documentation
  • Assess Health of KCS-Generated Content
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Agent Helper

Escalation Predictor

  • Facilitate Smart Analysis of Case Signals
  • Gauge Customer Sentiment for Personalized Service
  • Power Efficient Case Assignment to the Right Agent
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Agent Helper

Community Helper

  • Auto-Respond to Community Discussions 24/7
  • Identify and Merge Duplicate Community Threads
  • Personalize User Experience with Sentiment Adaptive Responses
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Community Helper

Learn more about SearchUnify's Unified Cognitive Platform

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Learn how SearchUnify's Chatbots Fuel Intelligent Support Interactions

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A Unified Cognitive Platform to Complete Your Support Ecosystem

A Unified Cognitive Platform to Complete Your Support Ecosystem

Support Tech is in our DNA

The SearchUnify Support Suite is born out of its parent company's (Grazitti Interactive) rich experience in serving the leading enterprises & augmenting their support function.

1000+

Clients Served

500+

Support Experts

20+

Years Experience

Improve Your Customer Support ROI

The SearchUnify Supportech suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!

Live Webinar

Self‑Service Learning: Creating the Positive Journey, Engagement, and Experience

Live Webinar

Self‑Service Learning: Creating the Positive Journey, Engagement, and Experience