SearchUnify's Escalation Predictor

Curtail Unanticipated Ticket Escalations and Streamline Customer Service Delivery with AI

SearchUnify's Escalation Predictor

Enables Sentiment-Aware Prioritization

Extracts User Intent & Sentiment

Analyzes available case data to zero-in on the user’s sentiment and gauge dissatisfaction enabling agents to empathize and personalize accordingly

Extracts User Intent & Sentiment
Enable Intelligent Case Prioritization

Enable Intelligent Case Prioritization

The app then taps in a variety of factors such as case sentiment, case scoring, case priority, product group, delta time, comments exchanged etc., to identify cases that are near the red mark and prioritize them over others.

Powers Smart Analysis of Case Signals

Deciphers Case Signals to Build Context

Factors in the customer profile and sentiment analysis data to better understand what the customer wants

Deciphers Case Signals to Build Context

Intelligent Categorization and Support Case Assignment

Facilitates Effective Triaging

Facilitates Effective Triaging

Lastly, routes the case to the best agent with expertise on the said topic right off the bat to minimize mean time to resolve (MTTR)

Improve Your Customer Support ROI

The SearchUnify Supportech Suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!

Featuring Cornerstone

Leveraging SearchUnify Analytics and Insights

The Cornerstone Story
Featuring Cornerstone

Leveraging SearchUnify Analytics and Insights

The Cornerstone Story