SearchUnify's Escalation Predictor

Curtail Unanticipated Ticket Escalations and Streamline Customer Service Delivery with AI

SearchUnify's Escalation Predictor

Enables Sentiment-Aware Prioritization

Extracts User Intent & Sentiment

Analyzes available case data to zero-in on the user’s sentiment and gauge dissatisfaction enabling agents to empathize and personalize accordingly

Extracts User Intent & Sentiment

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey

January 26, 2021
8 AM PST
Save My Spot

Powers Smart Analysis of Case Signals

Deciphers Case Signals to Build Context

Deciphers Case Signals to Build Context

Factors in the customer profile and sentiment analysis data to better understand what the customer wants

Intelligent Categorization and Support Case Assignment

Facilitates Effective Triaging

Lastly, routes the case to the best agent with expertise on the said topic right off the bat to minimize mean time to resolve (MTTR)

Facilitates Effective Triaging

Improve Your Customer Support ROI

The SearchUnify Supportech Suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey