Analyzes available case data to zero-in on the user’s sentiment and gauge dissatisfaction enabling agents to empathize and personalize accordingly
Factors in the customer profile and sentiment analysis data to better understand what the customer wants
Lastly, routes the case to the best agent with expertise on the said topic right off the bat to minimize mean time to resolve (MTTR)
Know the latest trends and best practices in customer supportView all Resources
The SearchUnify Supportech Suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!