Having built several self-service portals and knowledge bases, the suite of apps further our vision to enable and scale next-gen customer support
Our intelligent applications are built on a cognitive framework and offer adaptability to fit your needs for specific use cases
Powered by machine learning and artificial intelligence, these apps minimize manual efforts and start delivering value right from the word go
See the bigger picture by measuring support KPIs like FCR, AHT, community engagement, TTR, etc., and make a call on what you value
Built with the customer, as well as, employee experience in mind, the apps augment agent productivity and lower customer effort
Optimize support outcomes by truly connecting workflows and experiences, all the while ensuring data security, availability, and confidentiality
“SearchUnify is specifically designed to boost the customer digital experiences both for self-service support and to enable agents to find answers faster.”
Recognized one of our AI-powered support application 'SearchUnify's Agent Helper' as “next-gen” and “enabling more effective collaborative support”
SearchUnify is a certified KCS® v6 Aligned platform with an in-house team of KCS champions accredited by the Consortium for Service Innovation
“SearchUnify is a great unified cognitive platform solving a fundamental problem for multiple large-scale enterprises using next-generation technologies.”
