SearchUnify is a certified KCS® Aligned v6 platform with an in-house team of KCS champions accredited by the Consortium for Service Innovation
Overcomes the biggest challenge by making KCS a part of workflows and populating new articles as a by-product of agents’ resolutions for undocumented issues
Elevates knowledge discovery by populating new knowledge base articles that follow KCS recommended guidelines
Helps agents to edit and attach resolutions to cases for easier discovery and lower turnaround time
Comes with a robust reporting module that helps managers monitor the performance of KCS-generated content and quantify KCS success
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The SearchUnify Supportech Suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!