SearchUnify’s KCS Enabler

Simplify KCS Implementation & Enablement to Revolutionize Knowledge Discovery & Drive Self-Service

SearchUnify is a certified KCS® v6 Aligned platform with an in-house team of KCS champions accredited by the Consortium for Service Innovation

Inculcates KCS in Agents’ Workflow

Accelerates Knowledge Creation

Overcomes the biggest challenge by making KCS a part of workflows and populating new articles as a by-product of agents’ resolutions for undocumented issues

Accelerates Knowledge Creation
Leverages KCS Recommended Templates

Leverages KCS Recommended Templates

Elevates knowledge discovery by populating new knowledge base articles that follow KCS recommended guidelines

On-Demand Webinar

Reducing Customer Time to Value Across Your KCS Journey

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Ensures Low-Friction KB Enhancement

Drives Content Quality & Consumption

Helps agents to edit and attach resolutions to cases for easier discovery and lower turnaround time

Drives Content Quality & Consumption

Monitors Health of Your KCS Initiative

Surfaces Intel on KCS Health

Surfaces Intel on KCS Health

Comes with a robust reporting module that helps managers monitor the performance of KCS-generated content and quantify KCS success

Improve Your Customer Support ROI

The SearchUnify Supportech Suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!

Featuring Cornerstone

Leveraging SearchUnify Analytics and Insights

The Cornerstone Story
Featuring Cornerstone

Leveraging SearchUnify Analytics and Insights

The Cornerstone Story