Blog

How Cognitive Tech Dethrones Traditional Ticket Routing & Delivers Better CX

How Cognitive Tech Dethrones Traditional Ticket Routing & Delivers Better CX

April 21, 2021

Case assignment has evolved. If you’re still using the old approach, you’re lagging behind. This blog post explains how you can effectively triage tickets with cognitive tech.

3 Ways Cognitive Technology Helps Customer Support Teams Meet SLAs at Full Tilt

3 Ways Cognitive Technology Helps Customer Support Teams Meet SLAs at Full Tilt

April 14, 2021

SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

April 8, 2021

Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!

Beyond Round-Robin Order: How Intelligent Case Assignment Drives CX & Agent Productivity

Beyond Round-Robin Order: How Intelligent Case Assignment Drives CX & Agent Productivity

March 2, 2021

Elevate customer & agent experience by applying AI-powered case assignment. Learn how to distribute cases to the best available agents with this blog post.

4 Ways Real-Time Insights from Smart Apps Help Master Customer Service

4 Ways Real-Time Insights from Smart Apps Help Master Customer Service

February 19, 2021

Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.

How Cognitive Technology Helps Effectively Onboard Support Agents

How Cognitive Technology Helps Effectively Onboard Support Agents

February 17, 2021

Read this blog on how to use cognitive technology to overcome associated challenges and build the best agent onboarding practices to elevate your CX.

4 Lesser-Known Practices to Curtail Escalations & Lower Support Cost

4 Lesser-Known Practices to Curtail Escalations & Lower Support Cost

February 2, 2021

The means of effective customer escalation management is AI & cognitive technology. Read on to know how SearchUnify’s Escalation Predictor is the need of the hour.

Live Webinar

Reimagining the Contact Center

Live Webinar

Reimagining the Contact Center