Elevate customer & agent experience by applying AI-powered case assignment. Learn how to distribute cases to the best available agents with this blog post.
Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.
Read this blog on how to use cognitive technology to overcome associated challenges and build the best agent onboarding practices to elevate your CX.
The means of effective customer escalation management is AI & cognitive technology. Read on to know how SearchUnify’s Escalation Predictor is the need of the hour.