See How SearchUnify Streamlines Customer & Agent Experience
Uses machine learning to analyze and learn from historical data and suggest helpful content the moment your agents open a new ticket, thus reducing turnaround time
Helps your agents troubleshoot issues that they aren’t familiar with by suggesting top SMEs on the matter to prevent unnecessary escalations
Helps your agents quickly and effectively close tickets by populating top articles and similar cases from the past
Perform sentiment analysis to gauge real-time case sentiments and depict them visually using happy, sad, and neutral emojis. Tap into these learnings to better prioritize cases and enable faster resolutions.
Keeping your customers in a waiting room limbo while their tickets ping-pong from one agent to the next-tiered agent only fuels their frustration. Provide quicker resolutions with Intelligent Swarming! It allows your service agents to collaborate with subject matter experts (SMEs) on collaboration tools like Slack. Convenient, right?
Know the latest trends and best practices in customer supportView all Resources
The SearchUnify Supportech Suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!