Are your support managers struggling to implement KCS double loop process? If yes, then your struggle is over. Presenting to you SearchUnify’s KCS Enabler that revolutionizes enterprise knowledge for successful implementation of KCS solve and evolve loops.
By automatically integrating KCS practices into the workflow, KCS Enabler boosts employee productivity. It also auto-populates articles to KB from every new case resolution; therefore, expediting the knowledge creation process.
Watch the video to know how you can save yourself from reinventing the wheel, recognize the top contributors of your KM program, and keep the overall health of your KM program in check by optimizing automation and eliminating manual efforts.